Privacy Policy for Spinmama Casino
In this policy, we explain what personal data Spinmama Casino may process, for what purposes, and what options you have to manage your information. This text applies to the use of the site, account creation, payments, and interactions with support. Our goal is to be clear and give you control over your decisions, including which communications you accept and how you can modify your preferences.
Data Controller and Scope
The data controller is the entity that operates Spinmama Casino and provides the online gaming platform. This policy covers browsing, registration, use of services, payments, and communications. It also applies to access from computers, tablets, or mobile devices. For legal texts published in Spain, you can consult the BOE.
Data We May Collect
We may collect identification and contact data, account data, technical logs, transaction history, and gaming activity. During verification processes, copies of documents may be requested to confirm identity and address. The information collected is limited to what is necessary to provide the service and fulfil obligations. Where possible, we apply data minimisation: we request the minimum necessary and retain it only for as long as required.
Purposes of Processing
We process data to create and manage your account, allow access to games, process deposits and withdrawals, and handle support queries. It is also used for security, fraud prevention, and regulatory compliance. When authorised by you, it may be used for informational or promotional communications.
Legal Bases
The legal bases include the performance of the contract when you use your account, compliance with legal obligations, and legitimate interest in security and service improvement. In certain cases, your consent is required, for example, for marketing. You can withdraw your consent at any time, as applicable.
Retention Periods
We retain data for the period necessary for the described purposes, after which it is deleted or anonymised where appropriate. Account data may be kept as long as there is an active relationship. Certain payment data must be retained for longer periods for accounting or regulatory reasons. If you close your account, some data may be blocked for a period before its deletion.
Indicative Retention Summary
| Data Type | Example | Purpose | Indicative Period | Outcome |
|---|---|---|---|---|
| Account | Profile | Management | Account Lifetime | Deletion upon closure |
| Payments | Deposits | Accounting | Several years | Secure archiving |
| KYC | Document | Verification | As per regulation | Blocking and control |
| Support | Tickets | Issues | 1–3 years | Periodic cleanup |
| Technical | Logs | Security | Limited period | Deletion/rotation |
Recipients and Providers
Spinmama Casino may share data with providers who offer essential services: payments, verification, hosting, analytics, and security. These providers act under instructions and confidentiality agreements. We may also disclose information to authorities when there is a legal obligation or formal request.
Security Measures
We implement technical and organisational measures to reduce unauthorised access, loss, or improper alteration. Internal access is limited by roles, and relevant events are logged to detect incidents. You can also help by using strong passwords and logging out when you finish.
Your Rights
You can request access, rectification, deletion where appropriate, restriction of processing, objection, and portability in certain cases. To exercise your rights, contact support and clearly state your request. We may ask for additional information to verify your identity before responding. If you prefer to return to general browsing, you can go to the home page.
Common Rights
- Access: know what data we process
- Rectification: correct inaccurate data
- Deletion: erase data where appropriate
- Objection: limit certain uses
- Portability: receive data in a structured format
- Restriction: restrict specific processing
Cookies and Similar Technologies
The site may use cookies for functionality, preferences, measurement, and service improvement. Some cookies are necessary, while others may require consent according to applicable regulations. You can adjust preferences from your browser or from site tools, if available.
Contact and Privacy Complaints
If you have questions about data processing, ask support for clarification, indicating the specific section of this policy. If you believe your rights have not been addressed, you can lodge a complaint with the competent authority in your country. Keeping a record of communications facilitates follow-up and reduces misunderstandings.
Updates to This Policy
Spinmama Casino may update this policy due to legal, technical, or service changes. The current version will be published on this page and may include an update date. If the changes are significant, we may communicate them through notices on the site.
If you need clarification after an update, save a screenshot of the version you saw and contact support, indicating the exact section. It's also advisable to review your cookie and communication preferences after significant changes. This way, you maintain control over your account and reduce surprises in daily use.